House Rules

Dear guest, I welcome you to the Arlberg Kandahar Lodge and hope you will enjoy a comfortable stay at our Lodge. The following house rules shall help to prevent inconvenience for both parties, guest and owner.

General Info
By paying the reservation deposit you confirm that you have read and understood the house rules and are willing to observe this rules.
The Arlberg Kandahar Lodge is run as a self catering guest house, the owner will provide a one-time linen-towel set up for all guests booked. Sorry there’s no daily maid service and no meal preparing service possible.
The guests shall maintain the premises in a clean and good habitable condition as found upon arrival. All debris, rubbish and discards are placed in the correct dumbsters suplied by owner. In case house-keeper has to re-sort rubbish this will be charged extra.
Please store skiboots and other shoes in the wardrobe downstairs at the garage level. You will find boot-dryers in the garage.
The Arlberg Kandahar Lodge is a NO SMOKING guest house and smoking is strictly forbidden.
No animals or pets of any kind are allowed unless otherwise agreed.
Entry of premises: Guest agrees that Homeowner, or persons entiteled by owner, have access to the Lodge for any reason to make repairs, improvements, care for or manage the property.
Charging of electric vehicles: please be aware, that charging an electric or hybrid car in the garage of the Lodge will be charged extra. Electricity meter is installed at the power outlet where charging is possible. Reading of the electricity meter will be done by housekeepers just before arrival and after departure.

The main snow removal from the parking space in front of the Lodge will be done by housekeepers. If further snow removal is needed,e.g. stairway and terrace, this has to be done by guest. Snow shovel and sweepers will be provided.

The number of guests shall not exceed at any time the number of guests listed in the booking reservation and rental agreement (dinner invitations, parties, etc. are not allowed unless Owner grants prior approval). Missing items, damage to premises and excessive cleanup will be charged to guest. Please also note that exceeding of occupancy limit will result in immediate eviction, loss of rental payment and damage deposit.

All payments are done by bank transfer. Sorry, no credit cards or pay pal paying possible.
A reservation deposit as lined out in the booking offer is required
In case of booking all guest data staying at the Lodge have to be submitted for drawing up rental agreement and tourist registration.
As soon as we receive BOTH the signed rental agreement and the reservation payment we will confirm your booking by e-mail.
Final payment is due no later than three weeks prior to the arrival day and includes final cleaning costs and damage deposit. If cancellation is made after this final payment date the reservation deposit will not be refunded. If you cancel 14 days or less prior to your arrival day, you forfeit the entire amount. If rerented for the full amount, all payment less EUR 250.- cancellation fee will be returned to guest. There will be no refunds of rents because of shortened stays or no-shows.

If the tenant or the guests traveling with him or her do not vacate the lodge on time due to travel restrictions, health or other reasons (see booking departure day), the costs for the additional time in the lodge will be charged. If the lodge cannot be vacated in time due to travel restrictions or health problems of the previous tenant, payments already made will be fully refunded to the tenant and any consequential costs will not be covered.

If you are concerned about the possibility of a last minute cancellation or early departure, we strongly suggest that you take responsibility for this risk and obtain a travel insurance. 

After the final payment is received, your key code, driving directions and other useful info will be provided.
Failure to pay rental fee by due date will be considered a cancellation.

Damage Report
Please report any damage found at your arrival within 24 hours to me or my parents (Renate and Peter Jennewein, Ing. Gomperzweg 1, Haus Sophia)